FAQ's

Instant answers to our most popular customers questions.

 

My item was damaged upon delivery. What do I do?

If your item has arrived damaged or incorrect, please contact us within 48 hours of the item's arrival for a resolution.

    ORDERS 

    How can I edit my order after placing it?

    Since orders usually ship within 24 hours, orders changes are not guaranteed and are needed ASAP after placing your order. Contact us here.

    How do I use a discount code or gift card?

    Add the item(s) to your cart, click checkout, and click the drop down on the next page, "Have a coupon code?". Then, type in the code and click apply.

      SHIPPING 

      When will my order ship? It's been 24 hours.

      If you ordered Sunday - Friday, your order will ship the next business day. If you ordered after 1pm on a Saturday, your order will be shipped the following Monday or Tuesday, depending on the volume of orders received over the weekend. Please allow additional processing and shipping time for weekends, holidays, sales, pre orders, and new releases.

      How long does shipping take?

      We dispatch orders within 24 hours and the shipping timings depends on your location.You can view our shipping options and estimates here.


      Do you ship internationally?

      We sure do! but you have to pay the extra shipping charges that depends on your country. 


      My order says delivered, but it hasn't. What do I do?

      This happens from time to time as the carrier may have prematurely marked the package "delivered" before its arrival or delivered to the wrong location. We recommend checking with your neighbours and the local postal office first. If it's not found within 3 days after marked "delivered", please let us know here.


      Why hasn't my tracking link been updated?

      Sometimes tracking links don't update daily, and can take 48-72 hours to update. If it hasn’t updated, don’t worry. Your package is still on it’s way to you and should update soon! If you do not see updates for more than 72 hours, please contact us.

      What carriers do orders ship with?

      Domestic orders will ship via BlueDart, Delhivery, eCom Express, Xpress Bees and International orders will ship via DHL and Fedex.


      Where does Calley ship from?

      Orders are shipped from our facilities in various cities like Chandigarh, Bangalore and Delhi.

        RETURNS 

        What is the returns & exchange policy?

        You can view our policy here.


        How do I process a return or exchange?

        Please review our policy and follow the instructions here


        How soon will I get my refund or exchange?

        Refunds and exchanges will take 5-7 business days to be processed after the item(s) have been received. You'll receive a confirmation email once the process is completed.

          Still have a question? Contact Us