Refund & Exchange Policy

 

Our Return policy lasts 2 days. If 2 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Defective or Damaged Products:

We’re really sorry for the inconvenience & we will solve the issue as earliest. We don’t want our customers to face such issues & sometimes due to manufacturing faults it happened. But we’re here to solve the issue. 

We accept the return of products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item). Item(s) must be returned together with proof of purchase. We only replace items if they are defective, damaged or wrong item.

    To complete your return or exchange, we require a receipt or proof of purchase. Please contact our support team via calleyindia@gmail.com

    Note - There is No Refund on Cash on Delivery (COD).

    Requirements for Returns/Replace:

    • Must include a valid original purchase order number from dailygear.in, purchases made outside of dailygear.in must contact their seller for returns.
    • All returned products should be in the original packaging without any missing contents.
    • Any returned products that are missing contents are subject to a minimum 30% restocking fee.
    • If the product is used or has any wear & tear, same cannot be accepted for return
    • Return shipping will be at the buyer’s cost.
    • In case of COD orders, the amount will be refunded after deducting COD charges.
    • Shipping and Handling fees are non-refundable for both ways.
    • Refund processes could take up to 5-7 working days after the item is received.
    • In case the customer placed the wrong order by themselves then they have to ship back our products at our warehouse or Pay us the shipping charges 99/- to get the right product delivered.
    • We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns).

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your product.

    Late or missing refunds (if applicable)

    Your refund will be processed after deducting the shipping & packaging cost, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days. 

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
    Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at calleyindia@gmail.com

     

    Refund Policy

    Unlike other sites we are not backed by big financial companies. We are a small startup passionate about proving the trendiest products in affordable pricing.

    Our business model does not give us the flexibility to give refunds. if you got any wrong order or defective product then we will replace the product.

    CANCELLATION

    How do I cancel an order?

    If unfortunately, you want to cancel an order, please do so within 2-10 hours of placing the order. Once your placed order has been shipped we can't cancel that. Simply email us at calleyindia@gmail.com with your order number mentioned in the subject line.


    You can only cancel your order if your order has not been shipped. We will refund the 100% amount in 5-7 working days. If the order has been shipped, you can still return the product within 7 days. In this case, we will deduct our Shipping & Packaging cost from the amount paid by you and the remaining amount is refunded in 3 working days.

    EXCHANGE

    Don't worry, if you ordered a wrong product / or want to exchange it

      • Send us the picture of the product you got, pleases make sure it's in original condition. You can Email us at calleyindia@gmail.com
    • If we have sent you a Wrong Product by mistake then Reverse Pickup will be done for free. Shipping of the replacement product is also done for free. 
    • If we have sent you the right product then Return shipping will be at the buyer’s cost.
    • As soon as the product is picked up from you, we dispatch the replacement simultaneously.

    We only replace items if they are defective or damaged. If you have received a defective/broken product, it needs to be reported within 48 hours of delivery on our mail id to exchange it for the same item, send us an email at calleyindia@gmail.com

    Please have patience. There’s a timeframe for everything. As we’re handing many queries, so it takes time but we'll do our best to fix the issue as soon as possible.